THAI DWARF CALADIUM HOTLIPS IN JIFFY BAG

Shipping options:
Currently, we offer the following shipping option for our customers :

Standard Shipping 
Please note that the shipping time may vary depending on your location 

Product size:
Please confirm the order only if you understand and agree with the size of the product. For this, please check the details given in the website. You may contact our Customer Cate Number for such queries.

Dispatch Time:
Once we receive your order, we will process it within 1-3  business days and dispatch it from our production centres or warehouses. From there, the delivery time will depend on the shipping option you have chosen, your location, region, pincode, and season. Please refer to the estimated delivery times provided by the respective courier partners.

Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address:
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping:
We will not ship to P.O. box addresses. 

Military Address Shipping:
We are unable to offer this service using courier services.

Items Out Of Stock:

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. information will be addressed by email or WhatsApp message accordingly.

Transit Time:
In general, shipments are in transit for 3 – 10 days

Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please receive the parcel from the courier, prepare an unedited video of the received package showing the condition of the products. and get in touch with our customer service. Even If the parcel has been delivered without you being present, please contact customer service with the next steps.

Minimum Order Value:
To process an order on our website, the minimum cart value must be ₹299 or above.This helps us maintain efficient packaging, handling, and logistics while ensuring your plants are shipped in the best possible condition.

Shipping Charges:
We currently do not offer free shipping. The shipping cost is calculated automatically during checkout based on your delivery location, total order weight, and packaging requirements. The exact shipping fee will be added to your final bill before completing payment. This ensures full transparency in pricing and allows us to use reliable delivery services to protect the plants during transit.

Weather and Holiday Delays:
Plants are living beings that need proper care throughout their journey. To prevent any damage, we do not dispatch orders during continuous holidays or heavy rainy seasons.
Such conditions can cause unavoidable delays in courier services or increase the risk of plant stress and damage during transit. 

If an order is placed during such times, it will be safely held and processed once conditions improve. Customers will be notified via email or WhatsApp once the shipment is ready to dispatch.

This practice ensures that every plant reaches you healthy, fresh, and ready to thrive.

Commitment to Safe Delivery:
We pack every plant carefully using high-quality materials to reduce movement and maintain humidity levels during shipping.
Even though we take all necessary precautions, minor transit stress (like a few drooping or yellowing leaves) can occur, which is natural and temporary.

Order tracking:
The status of dispatched products can be tracked through our website. Once your order is shipped, we will provide you with a tracking number and a link to track your order on the courier partner's website. You can also track your order on our website under the 'Track Order' section.

Tracking Notifications:
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Shipping restrictions:
At present, we ship only within India. We do not ship outside India.

Damaged or lost shipments:
In the unlikely event of a damaged or lost shipment, please contact our customer support team immediately. We will investigate the issue and take appropriate action to ensure your satisfaction.

Please note that we are not responsible for any delay, damage, or loss caused by the courier partner's service or any unforeseeable circumstances beyond our control.

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at care@pazhassigarden.in or  8281662482

General Cancellation And Replacement Policy : 

At  pazhassigarden.in, we strive to provide you with the best quality products and customer service.

We will not accept any product returns due to a change of mind as long as the received product is not found to be defective on arrival. However, if the product received is found to have damage or quantity issues, the customer can ask for a replacement or additional products. In such cases, in order to be eligible for replacement, the customer has to inform the matter to the company  within two days of the delivery. Once the requests are received and accepted, replacements /additional quantity will be processed at the earliest, and we will notify you once this has been completed.

If you have any questions or concerns regarding our cancellation and return policy, please feel free to contact our customer support team at   +918281662482 or  care@pazhassigarden.in. You can also contact us through WhatsApp at +918281662482

We appreciate your understanding and cooperation in this matter.

If the quantity you received is lower than what you ordered, additional quantity will be send to you upon request.  You have to inform this within 2 days of the date you received the product. 

No Refunds :  Once an order has been placed and processed, we do not offer refunds or cancellations.

Cancellation: Once an order has been placed and processed, we do not offer refunds or cancellations.

Change of mind : We will not accept any product returns due to a change of mind as long as the received product is not found to be defective on arrival.

Exchange policy: If the product received is found to have damage or quantity issues, the customer can ask for an exchange.

Eligibility for exchange: In order to be eligible for an exchange, the customer has to return the purchased product within two days of the delivery.

Proof for exchange : When a customer requests an exchange due to receiving a damaged product, they are required to provide proper evidence of having received the damaged product.To facilitate the exchange process for damaged packages or wrong products or lesser quantity products, we require an unedited unboxing and receiving video as proof. 

Processing of exchanges: Once the requests for replacements are received and accepted, these will be processed at the earliest, and we will notify you once this has been completed.

Customer support : If you have any questions or concerns regarding our cancellation and return policy, please feel free to contact our customer support team at   +918281662482 or  care@pazhassiigarden.in. You can also contact us through WhatsApp at   +918281662482